menuMenu

FAQ

Can I order a sample?   +

Absolutely! Drop us an email with the name of the collection sample you would like and your address, and we'll send it on its way. Please note we cannot issue personalised items and all items are only available in the colour and fonts that are shown on the website; our samples are a means to see the quality of the materials and print. Please allow 5 working days for delivery. If you have requested a sample which is not available at the time, we’ll contact you via email to offer an alternative sample or a waiting time for the next print run of your chosen collection.

How do I place an order?   +

Just drop us an email and let us know that you’re ready to place an order! We'll need to know the collection you're interested in and the quantity of each item within that collection you want (e.g. 100 invitations, 100 info cards, 150 ceremony cards, etc.). Then we’ll email you a list of details we’ll need from you to complete your order and a quote. Once the design is ready, we’ll send a digital proof for you to check and approve, together with the invoice. Your stationery will be sent to print once we’ve received the invoice payment in full.

What quantity should I order?   +

It tends to be around 60% of your total guest number. Remember, you’re sending one invitation per household, not per guest. Obviously if you’d like any keepsakes or you’re handwriting the invitations or addressing the envelopes, mistakes can be made and reprints are costly – we would advise ordering slightly more than 60% if this is the case.

Is there a minimum quantity order?   +

The minimum quantity for stationery is 25, unless otherwise stated on the website.

What is the turnaround time for a house collection order?   +

For house collections, we aim to fulfil orders within 4 weeks (dependent on revisions). Orders needed quicker than 4 weeks will incur a rush fee of 25% of the overall cost. We depend on various suppliers to fulfil orders. In the rare occasion that there are delays beyond our control, we will keep you up to date with your order. For a thorough breakdown of this process, please read our terms and conditions.

What is the turnaround time for printed bespoke orders?   +

For printed bespoke designs, we aim to fulfil orders within 4 weeks from final stationery approval (not from your initial order date). Orders needed sooner than these timings will incur a rush fee of 25% of the overall cost. The overall estimated turnaround time for printed bespoke stationery (from consultation to delivery) is 12 weeks, dependent on revisions and client approval time. If a full turnaround (from consultation to delivery) is needed sooner than these timings and our schedule allows, there is a rush fee of 50%. We depend on various suppliers to fulfil orders. In the rare occasion that there are delays beyond our control, we will keep you up to date with your order. For a thorough breakdown of this process, please read our terms and conditions.

What is the turnaround time for handmade bespoke orders?   +

For handmade items, we aim to fulfil orders within 12 weeks from final stationery approval (not from your initial order date). Orders needed sooner than these timings will incur a rush fee of 25% of the overall cost. The overall estimated turnaround time for handmade bespoke stationery (from consultation to delivery) is 20 weeks, dependent on revisions and client approval time. If a full turnaround (from consultation to delivery) is needed sooner than these timings and our schedule allows, there is a rush fee of 50%. We depend on various suppliers to fulfil orders. In the rare occasion that there are delays beyond our control, we will keep you up to date with your order. For a thorough breakdown of this process, please read our terms and conditions.

What is the turnaround time for calligraphy orders?   +

Calligraphy orders can take anywhere between 4-12 weeks, depending on the quantity and type of order (but well worth the wait!). Orders needed sooner than these timings will incur a rush fee of between 25-50% of the overall cost, depending on the quantity and type of order. We depend on various suppliers to fulfil orders. In the rare occasion that there are delays beyond our control, we will keep you up to date with your order. For a thorough breakdown of this process, please read our terms and conditions.

How can I address my guests on the invitation?   +

If you’d like to personally address your guests on your invitations, you may consider our calligraphy addressed envelopes. Or for an extra 80p per invitation, we can print their names on the design.

Will the colour of my stationery look like it does on my computer screen?   +

Not necessarily. Due to variations in monitor calibration, colour can slightly differ to its appearance in print. For this reason, we cannot offer refunds or returns on the basis that colour appears differently to on screen design proofs.

What paper will it be printed on?   +

We feel that every detail is important, including how your invitation feels in your hand. The texture, weight and finish of the paper have been carefully selected to suit each stationery collection. Details of specific paper used in the designs can be found alongside the description of each collection on the stationery pages.

Can I change the fonts and colours of an invitation design from the original?   +

We love typography and the fonts we have chosen are what we feel work best within the design of our stationery. If however there's a font you’ve totally fallen in love with, then we’re more than happy to change fonts at no extra cost providing you supply us with that particular font. We can also tweak the colour of an existing design to match your colour scheme, but will advise if we feel your preference won't work in print or compromises on the integrity of the design.

Can I ask A Little Pigment to replicate a design I've seen elsewhere?   +

Unfortunately not, as this would be in direct violation of copyright law. If you’ve seen a design you love elsewhere, why not contact the original designer and order from them?

Can you provide me with printable files?   +

We only offer design and print packages and do not exchange printable artwork files. This includes stationery designs, motifs and any other design elements. All stationery, artwork and designs are the copyright of A Little Pigment, all rights reserved. They may not be reproduced in any form without our written permission.

What is calligraphy?   +

Calligraphy is a decorative form of handwritten lettering using a pointed pen and ink. The nature of calligraphy will vary from that of a printed font. Because it’s written by hand, inconsistencies and imperfections in letter formation and placement will occur, and may appear visually different from one another when compared. Whilst we aim to create our calligraphy to the highest quality, this is part of its natural character and beauty. Some of our calligraphy may be created using other tools like pens or brushes (also called 'hand-lettering'). The tool we use will often depend on the type of surface being written on.

Can I provide a font for you to copy by hand?   +

We currently offer one style of modern calligraphy, which is unique to us and has been developed over the years. Whilst we can subtly change the look to be more formal/informal, minimal/flourished, for example, we will not copy existing fonts or calligraphy like for like.

Can you write calligraphy on different surfaces?   +

Calligraphy can be written on a number of different surfaces, and they may require different tools and materials which can subtly change its appearance. Even though our style remains the same, variations may occur. Different materials (inks, paints, paper, etc.) also vary in their durability, and whilst we'll always try to choose the best tools and materials for the product’s final purpose, we cannot be held responsible for its longevity or any damage that occurs when the product is in your hands.

Do I need to provide you with the item(s) to be written on?   +

It’s entirely up to you! We're happy for you to provide us with the paper/envelopes/surface, or we can supply them for you for a fee. Where you provide the surface to be written on, they must be provided to us cleaned and ready to write on. Some surfaces may be unsuitable (organic or synthetic, including paper), so be sure to check with us before purchasing or sending us any surface to work on and we will advise you on its suitability. If you are providing us with the surfaces, we ask that you provide us with 20% extra material to account for reasonable human error. Large items, like chalkboard wood or mirrors, are not subject to the 20% allowance.

How do I need to supply the addresses for calligraphy addressed envelopes?   +

For envelope addressing, you will need to provide your address list following the sample format we will provide. Your addresses will be written exactly as they appear on your address list. We will not make etiquette or spelling corrections – so get a friend or family member to check it through with you! Any mistake made as a result of an incorrect address list will not be refunded and replacements will be charged for. Any mistakes made by us will be replaced and posted to you as soon as possible at no extra cost. Please see our Privacy Policy for more information on address data.

How much is postage?   +

£10 per package. Please be aware this is per individual package and not per order – many orders will have multiple packages. Delivery of table plans will be charged separately and priced according to size and weight. This will all be included in your quote and we will try, where possible, to keep the number of packages to a minimum.

What kinds of shipping options are available?   +

Your stationery will be delivered by courier or Royal Mail Special Delivery Guaranteed by 1pm, which will require a signature – please make sure there is someone in to sign for it! We will send you a confirmation email with a tracking number once it’s on its way to you. We’re more than happy to deliver to a work address, although we cannot take any responsibility if it goes missing once signed for.

Do you ship internationally?   +

We can offer international shipping – just drop us an email for shipping rates. Please note, A Little Pigment is not responsible for any customs fees or duties incurred on international shipments, as these are the responsibility of the purchaser. Please check with your local customs office about rules and regulations that may apply to you. International deliveries often exceed expected delivery times and we’d advise patience whilst your parcel is on its way.

What are your refund and cancellation policies?   +

Regrettably, since all orders are personalised, we cannot accept returns and are unable to offer refunds. By approving your final proof you accept responsibility for the information and layout as shown. If errors are discovered after proof approval, we would need to charge for any reprinting undertaken.

View our full terms and conditions here.

faq 1 faq 2 faq 3